Connection Issues

[Jesse]

Hey everyone,

We wanted to send out a message to let everyone know that we're looking into what's going on with the recent issue causing players to be locked out of the game. It's taking a bit longer to get resolved than we would like but it is something we're looking into. If you haven't already you can submit a ticket to let us know if you're being affected by this issue. Please do avoid sending multiple tickets regarding the same issue though as that can cause delays in responses.

We'll have some more information for you all once we've identified the cause of what exactly is causing this to occur. Apologies for the trouble in the meantime.

Jesse

[GolfandBingo]

Thank you Jesse for your message! Happy New Year to you and all the staff.

[38supercomp]

Thank you, Jesse. We appreciate hearing from you! I will let my guild mate know about your post.

Happy New Year to you and all the PG staff.

[giraffe510]

Thanks for the response, Jesse...a lot of anxious players out there...

[Poptop]

Hey everyone,

We wanted to send out a message to let everyone know that we're looking into what's going on with the recent issue causing players to be locked out of the game. It's taking a bit longer to get resolved than we would like but it is something we're looking into. If you haven't already you can submit a ticket to let us know if you're being affected by this issue. Please do avoid sending multiple tickets regarding the same issue though as that can cause delays in responses.

We'll have some more information for you all once we've identified the cause of what exactly is causing this to occur. Apologies for the trouble in the meantime.

Jesse

I need to request help. My support id is JOY8P3LY9U

[Puckmen57]

I appreciate your help Jesse. I’ve been unable to connect for a week. Any update?

[Puckmen57]

Jesse....is there anyway you can post an update on a daily basis on where this issue stands. Its been one week since this thread was started and I haven't received an update and I am still locked out. It would be helpful to all of us.

Thank you.

[anthony]

Hi Jesse and thanks for the info. Is there an update as to when it will be sorted so we can log back on?

[Marmack19]

Jesse/PG UPDATE please. Been since December 27/17 Thankyou

[BlueBlou]

I sincerely hope Support don't try to close the tickets of the affected players. This problem has not been resolved.

I miss my team mates and friends and I am very sure they would be over the moon for things to get back to normal again.

[Puckmen57]

I agree Blue. I’d love to get back in the game but I am unable to connect. I would just like periodic updates on the status of the issue.

[Capt_Sotebill]

Could you just please let us know if there are any chances that we ever would get into the game again? Or do we have to create new user accounts?

[Sageinge]

I received a message that my ticket would be closed. I’ve resent another ticket.

[Ramona84]

my Game starts since 27.12. no more

[darkangel]

I am very sorry that some of you are still locked out. I can assure you that you are not being ignored and tickets closed does not mean they are not doing anything. This time of the year can be slow (holidays for some) so just be a bit more patient. I will try to find out more information when I can.

[Marmack19]

Thankyou Darkangel

[anthony]

Hi Jesse
Not sure if my previous message came through, I am a new member on forums and and trying to work it out. Any new updates on when paradise cove will be up and rinning again?

[Puckmen57]

I appreciate the update Dark Angel. Periodic updates; no matter what the outcome, would be helpful.

[Heaven178]

I am very sorry that some of you are still locked out. I can assure you that you are not being ignored and tickets closed does not mean they are not doing anything. This time of the year can be slow (holidays for some) so just be a bit more patient. I will try to find out more information when I can.

Hi there Darkangel, not sure if if there is a Guild battle this weekend, but starting to get anxious as have not been able to play since the 27th. Do you perhaps have any feedback on if they know what the issue is in any way?

[38supercomp]

Ruby decos are out today, probably shovel quest tomorrow as there is no mermaid ship listed and new shovel items are in the craft shop. And guild battle is listed for this weekend. Please, please, please, PG, fix this problem. I need (and want) my team mate back. Capt_S has missed so much, as everyone who is locked out has. We need our team mates back!

[BlueBlou]

[darkangel]

Hello. I am sorry to say that the problem is still being investigated. I will keep checking for any updates. Jesse or I will keep you in the loop as best as we can.

[Puckmen57]

Thank you darkangel. I, too, have been able to play since Dec. 27. While I’m hoping for the best, I am concerned with lack of progress. My wife is plays TPC and other games and has not been impacted. She has seen other posting in other games that Spectre and Meltdown promotions by 3rd parties have caused problems with other games. While it maybe unrelated, it is an interesting post considering the issue some of us are facing.

Trying to keep the faith.

Puckman

[Luv2play]

Thank you, darkangel, for your post. Those still affected have gone so long with no update, it was good to see something about it here, that they have not been forgotten.

[Ramona84]

Thank You, for the information.