It has started already. If hard close and clean memory before going into the game does not work for you, you might have a problem that will require a ticket. Some "new" players in the past could not get mermaid spin quests or individual battle quests. There is luckily a remedy for that, but PG needs to adjust something for you. Don't know if you fall in this category.
Thanks BlueBlou. Not new to game, have submitted ticket. Thanks again.