Although Pocket Gems (PG) has also received additional money from me for other games that they developed, I have been playing their Campus Life game everyday for about 4 years and I have spent over $ 500.00 on just this one game alone. Then, suddenly and without any cause, Pocket Gems falsely banned me, locked me out of the game, and will not even give me the courtesy of a response. I do not know what other recourse I have (since I cannot get anywhere with them) so I am writing this review so that others can know what to expect. The more money you spend on this game, the more likely you are to lose it forever. The developers have absolutely no value or respect for the customers who spend money on their games.
On 12-24-16, I recruited my 500-th girl. Later that same day I noticed that my store was filled with hundreds of items, possibly over a thousand items, which I did not have access to before 12-24-16. Some of them were items from previous quests that I had not completed and others were recolors, or items I had not seen before. That weekend, I went onto one of the forums & posted a question about it, asking if anyone else had experienced it. After a few posts, back & forth, it was discovered that I was not the first player this had happened to and it was most likely a glitch in the game that caused the items to "unlock" after a player recruited 500 girls. One person even suggested that it seemed like it could be a "reward" for hitting 500 recruits.
So, I did "buy" many of the new items that appeared in my closet, even though the game actually allowed me to have them for free. However, I spent many diamonds (over 200) to expedite increasing my closet size to accommodate some of the new items. Then, on 12-29-16, when I tried to open the game, I got a message that I had been BANNED FOR CHEATING, but I never did anything to cheat. I submitted a support ticket to PG on that same day, but as of today, 16 DAYS LATER, Pocket Gems still has not responded to my ticket & I am still banned from the game. I did send a follow up request to them a while back ago. I also had a forum leader contact them on my behalf. She said that someone should be contacting me soon, but I am still waiting.
I THINK IT IS HORRIBLY IRRESPONSIBLE FOR POCKET GEMS TO FALSELY BAN A PLAYER FOR CHEATING, WHEN THE ISSUE IS ACTUALLY A GLITCH IN THEIR GAME. Some forum members have suggested that PG was justified in "banning first & investigating later." Although I do agree with that, to a certain extent, I do not think that it is fair for them to ban me and then not try to investigate the issue in a timely manner, or rather...not to make any attempt, at all. Also, it is a horrible insult to me, since they won't even respond back to my inquiries, especially considering how much money I have spent on this game. Also, some forum members have said that I should not expect any different treatment just because I am a forum member, or because I have spent a lot of money on the game. I want to make it clear...I do not expect any special treatment. I feel that any member of the game who gets cuts off and accused of cheating deserves timely acknowledgement, and a speedy investigation...regardless of whether they have spent money on the game, or any time in the forums. I merely point out the fact that I have spent so much money on the game because I think it should be pretty obvious that (if I were someone who could hack PG's server/game), then there is no way I would have actually wasted all of that money on in-game purchases. I know that it is 100% obvious to PG that I did not cheat, or hack anything. I also know that they have had plenty of time to "investigate" this and it is ridiculous that I have been banned for so long, with no response from them.
I now believe that this "banning" was a deliberate action against me, and other banned players who have also reached this level. I believe this because, after spending so much money on the game, I have finally accumulated so many diamond-paying recruits and diamond-dispersing decorations, that I no longer need to spend any actual money on the game now. At the end, I was earning at least 100 diamonds per day, so I stopped buying them. I believe the game developers have realized this, and, knowing that it is unlikely that they will continue to receive any money from me in the future, they have cut me off from the game. This is a horrible and unprofessional way to run any type of business, but it shows me that the developers have no respect for the players.
I do apologize for such a long-winded tirade, but PG is not listening to me at all. I wanted my voice to be heard so that other players can be aware of their unprofessional practices. Personally, I now view PG as the "cheater" in this scenario.